Pharmaceutical Customer Care Specialist

Are you a German-speaking pharmacy professional looking to take the next step in your career abroad? Join our team as a Pharma Adviser and support healthcare professionals in the German market from our vibrant office in Porto, Portugal. This is a full-time, on-site, and stable role with comprehensive relocation support and long-term career prospects.

About the Role

As a Pharma Adviser, you’ll provide expert technical support to pharmacists and healthcare professionals in the German market. You'll respond to product-related inquiries and complaints via phone, email, chat, and social media—ensuring accurate information and excellent service at all times.

This is an ideal opportunity for candidates with pharmacy experience in Germany who want to grow their careers in an international setting.

Key Responsibilities

• Communicate professionally with pharmacists and healthcare professionals via phone, email, chat, and online platforms


• Provide clear and timely information about pharmaceutical products


• Handle inquiries and complaints with empathy and precision


• Accurately document interactions using internal systems


• Collaborate with your team to deliver high-quality customer support

Your Profile

• At least 1 year of experience working in a German pharmacy (as PTA or comparable role)


• Native-level German (spoken and written)


• English at B2 level or higher


• Strong understanding of pharmaceutical systems and terminology (e.g. Warenwirtschaftssystem, Pharmazentralnummer)


• Excellent communication and customer service skills


• Comfortable using digital tools for daily work


• Willingness to relocate and work in a shift-based environment

What We Offer

• Full relocation package (including flight, housing, and paperwork support)


• Private studio apartment with utilities included


• Initial 1-year contract, automatically renewed


• Becomes a permanent position after 3 years (standard path)


• Free private health insurance from day one


• Monthly meal allowance via prepaid card


• Access to language classes, sports activities, workshops, and more


• 22 vacation days + Portuguese public holidays


• Paid training program (15 working days) before starting live work


• Ongoing internal career development and promotion opportunities

About Porto

You’ll be based in a modern office in Porto, Portugal’s second-largest city, renowned for its charm, affordability, and growing international community. Enjoy a high quality of life, mild climate, and rich cultural experiences while developing your career in a supportive environment.

Ready to Apply?

We’re hiring now and reviewing applications on a rolling basis.

If you meet the criteria and are excited about relocating to Portugal for a meaningful and stable role, we’d love to hear from you.