Salary :
Activate JobCopilot
Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.
We are hiring a Physical Health Specialist, based in Portugal, motivated by helping people build healthier, more consistent daily habits. This role sits at the heart of the Pulse Global member experience — you will be the human in a three-way conversation alongside our AI lifestyle support assistant, Phoenix, and the members you support.
Pulse Global is a daily lifestyle support service for adults, built around four pillars: movement and activity (including resistance training), nutrition, sleep, and stress management. This is not a clinical or diagnostic role. You will work as a Physical Health Specialist — providing accountability, encouragement, and lifestyle guidance to help members build routines they can stick to, entirely through an app-based chat experience.
This is a fully remote role based in Portugal, supporting primarily English-speaking members, with occasional support to Portuguese-speaking members.
AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.
Explorer (Level 1) — Uses AI daily to boost personal productivity
Builder (Level 2) — Creates workflows and tools that elevate the whole team
Integrator (Level 3) — Embeds AI into products and processes at scale
Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.
What you’ll be doing
- Provide support to adults seeking lifestyle support in Pulse Global's three-way conversation alongside members and Phoenix, our AI lifestyle assistant, delivered primarily through in-app chat
- Provide 1-to-1 support to members through message-based chat and phone/video calls across the four lifestyle pillars: movement and activity (including resistance training), nutrition, sleep, and stress management
- Provide accountability, encouragement, and personalised lifestyle guidance to help members build habits they can sustain
- Guide members through movement nudges, resistance training routines, breathwork, and wind-down content
- Share qualitative member feedback with the product and clinical teams to help improve the experience
- Oversee care plans tailored to members to ensure engagement in their programs
What you need to have
- Bachelor's degree ("Licenciatura") in Physical Therapy (240 ECTS / 4-year programme)
- Active registration and cédula profissional with "Ordem dos Fisioterapeutas" (OF)
- Minimum 3 years of clinical experience in musculoskeletal disorders
- Fluent in English (written and spoken) — non-negotiable; majority of member interactions are in English
- Proficiency in Portuguese, for occasional support of Portuguese-speaking members
- Strong written communication skills — warmth, clarity, and motivation through a digital chat interface
- Demonstrable experience in behavioural coaching, including lifestyle habit formulation, motivational interviewing, and long-term wellness support
- Comfortable working within a defined wellness scope and redirecting clinical questions appropriately
- A plus if you have:
- Experience in lifestyle or wellness coaching (e.g. weight management, behaviour change)
- Familiarity with digital health or AI-assisted tools
These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.
Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.
Your email job alert is now active!
