Polish Customer Advisor for NIKON - Lisbon, Portugal

Mercier Consultancy Europe is seeking a Polish Customer Advisor for NIKON to join our vibrant team in Lisbon, Portugal! In this essential role, you will provide outstanding support to Polish-speaking customers, assisting them with inquiries related to NIKON's extensive range of photography products. Your expertise and excellent communication skills will contribute to ensuring customer satisfaction and creating a positive experience for all clients. If you're passionate about photography and delivering excellent customer service, we'd love to hear from you!

Key Responsibilities

• Deliver exceptional customer service to Polish-speaking clients through phone, email, and chat communications.
• Address customer inquiries regarding NIKON products and assist in resolving any issues they may encounter.
• Accurately document customer interactions and provide insights for service improvements.
• Collaborate with colleagues to enhance overall customer experience and service delivery.
• Stay informed about NIKON's product features, promotions, and updates to offer accurate and updated information to customers.
• Collect and relay customer feedback to identify trends and drive service enhancements.
• Engage in ongoing training initiatives to improve product knowledge and customer service skills.

• Fluency in Polish and English, both written and spoken, is essential.
• Previous experience in customer service or a related support role is highly desirable.
• Strong communication skills and a customer-centric attitude.
• Problem-solving abilities and a proactive approach to addressing customer inquiries.
• Interest in photography and familiarity with NIKON products is an advantage.
• Proficiency in using customer service software and tools.
• Ability to adapt to a fast-paced environment and handle multiple priorities effectively.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Health Insurance
5. Private Health Insurance
6. And Much More...