Polish-Speaking Customer Support (On-site in Lisbon)

We are looking for Polish-speaking Customer Support Specialists to join our team in Lisbon, Portugal. In this role, you will support customers of a leading e-commerce platform, ensuring a high level of service and customer satisfaction.

Welcome Bonus: €1000 for Polish speakers

Responsibilities

• Provide customer support in Polish via phone, email, or chat.

• Assist customers with inquiries related to products, services, orders, and account issues.

• Maintain strong knowledge of e-commerce products, services, and industry standards.

• Deliver a high level of customer service with empathy and professionalism.

• Handle customer interactions with clear communication and rational decision-making.

• Manage high volumes of contacts, especially during promotion and peak seasons.

• Document interactions and solutions accurately in internal systems.

• Collaborate with internal teams to resolve more complex issues.

Requirements

• Fluent Polish (C1/C2 level).

• Good English level (B2 or higher) for internal communication.

• Strong customer service skills and a problem-solving mindset.

• Excellent verbal and written communication skills.

• Good understanding of e-commerce platforms and online marketplaces.

• Ability to work efficiently in a fast-paced environment.

• Strong attention to detail and decision-making skills.

Location

Lisbon, Portugal – On-site

What We Offer

• €1000 Welcome Bonus

• Competitive salary and benefits

• International and multicultural work environment

• Career growth opportunities

• Training and onboarding support