Polish Speaking Customer Advisor

Are you a fluent Polish speaker who loves helping people and is looking for a new career adventure in a sunny European city? We are hiring a Polish-Speaking Customer Advisor to join our team in Lisbon. This is a full-time, on-site role where you'll provide outstanding support for one of the world's most popular social media platforms.

The Project and Your Role

You'll be part of a dynamic, multicultural team dedicated to providing top-notch customer support. Your mission is to help users with their questions and issues, ensuring they have a smooth and positive experience on the platform. We provide comprehensive, paid training, so no prior experience is required.

Your main responsibilities will include:

• Customer Support: You will respond to customer inquiries and issues via various channels like chat, email, and social media. You will address a wide range of topics, from account access and technical issues to general questions.
• Problem Solving: You will investigate and resolve customer problems efficiently and effectively, using your expertise and the resources provided to you.
• Maintain Customer Satisfaction: You will ensure every interaction is professional, empathetic, and results in a positive outcome for the customer.
• Documentation: You will accurately document all customer interactions and solutions in our internal systems.
• Team Collaboration: You will work closely with your team and other departments to find solutions and improve processes.

What We're Looking For

We are seeking a candidate who is a great communicator and a natural problem-solver.

• Native-level or Fluent Polish: You must have C2-level proficiency in Polish (written and spoken) to communicate effectively with customers.
• Good English Skills: You need at least a B2 level of English to communicate with your international team, participate in training, and understand company policies.
• Strong Communication Skills: You should be an excellent listener with a clear and professional communication style.
• Problem-Solving Skills: You should be a resourceful individual who can analyze problems and provide quick, effective solutions.
• Empathy and Patience: You need to be patient, empathetic, and able to handle a variety of customer personalities and situations with a positive attitude.
• Adaptability: The ability to learn quickly and adapt to new software, tools, and processes is essential.

What We Offer

We believe in supporting our employees with a generous and comprehensive package.

• Competitive Salary: We provide a competitive salary that rewards your skills and hard work.
• Relocation Package: For candidates applying from abroad, we offer a full relocation package that includes covering your flight to Lisbon and providing initial accommodation to help you get settled.
• Comprehensive Benefits: You will receive health and life insurance from your first day of employment.
• Career Growth: We are committed to your professional development and offer numerous opportunities for career progression.
• Lisbon Lifestyle: Enjoy an amazing work-life balance in a city known for its vibrant culture, beautiful weather, and incredible food.

This is a fantastic opportunity to start your career in the tech industry and work in a thriving, multicultural environment. If you're ready for this new adventure in Lisbon, apply today!