Polish Speaking Inbound Customer Care Specialist

Location: Porto, Portugal 

Work Model: On-Site

Language Required: Polish (fluent) + English

Schedule: Details confirmed at interview

Start Date: May 18th

Contract: 12-month fixed term → Permanent after 2 years

Salary: Base × 14 payments 

Bonus / Extra: Performance-based productivity bonus (project-dependent)

Relocation: Accommodation support provided 

About the Role

Join the Polish-speaking inbound customer care team in Porto, working for a major infrastructure and mobility services company. This is a structured, professional customer support role dealing with inbound queries in Polish. Porto is one of Portugal's fastest-growing cities for international talent, offering a lower cost of living than Lisbon and a strong quality of life. Accommodation support including an apartment option is available for candidates relocating.

What You Will Do

• Handle inbound Polish-language customer queries via phone and digital channels
• Provide information, resolve issues, and escalate where necessary
• Follow structured scripts and compliance guidelines
• Meet daily KPIs including CSAT and quality scores
• • Document all customer interactions accurately
• Participate in team briefings and ongoing training

What We Are Looking For

• • Fluent Polish 
• English B2
• • High school diploma (mandatory)
• Customer service experience is a plus
• Comfortable with an inbound call centre environment
• • EU ID or valid Portuguese residence permit

What's In It for You

• Meal allowance 7€/day (tax-exempt, paid via card)
• Christmas and Holiday allowances paid monthly
• • Health insurance from day one
• Apartment option available 
• • Paid training from day one
• Porto — lower cost of living than Lisbon
• • 12-month contract → Permanent after 2 years