Polish-speaking Customer Support Specialist

Location: Lisbon, Portugal (on-site)
Work Setup: Fully on-site

Languages Required: Polish and English

Working Hours: Rotating schedule from Monday to Sunday, either 08:00–17:00 or 09:00–18:00, with two rotating days off. 

Start Date: 30 April 2026

Contract Type: Permanent contract after a 3-month probation period

Compensation: Base salary paid over 14 months, plus a daily meal allowance of €7.63

Additional Benefits: €45 monthly complexity bonus  and a welcome bonus distributed in 12 monthly payments (extra +80€)

Relocation Support: Shared housing provided for candidates relocating from outside Portugal (up to 12 months). 

About the Position

Become part of a Polish-speaking customer support team working for one of the largest global e-commerce and digital service platforms, based in Lisbon. In this role, you will assist customers with inquiries related to orders, accounts, and services, combining product knowledge with strong customer care skills. There are 4 vacancies available, all starting on 30 April.

Key Responsibilities

• Provide support in Polish via chat, email, and phone
• Assist customers with issues related to orders, accounts, payments, and products
• Adhere to company procedures and escalation guidelines
• Achieve daily performance and quality targets
• Handle higher volumes of requests during busy and promotional periods
• Accurately record all customer interactions in internal systems

Candidate Profile

• Fluency in Polish
• Good command of English B2
• Familiarity with e-commerce and online shopping environments
• Previous customer service experience is an advantage
• Strong communication skills with an empathetic and solution-oriented approach
• Valid documentation: EU ID, Residence Card, Manifestação de Interesse, or Work Visa Type D (valid or expired) with AIMA appointment, plus NIF
• NISS is preferred (assistance can be provided if needed)

What You'll Get

• €45 monthly complexity bonus
• Base salary paid over 14 months
• Monthly meal allowance of approximately €160
• Welcome bonus paid across the first 12 months
• Health insurance from day one (free after 6 months)
• Shared accommodation for relocators (up to 12 months)
• Permanent contract after 3 months
• No night shifts
• €1000 welcome bonus