Product Manager: Product / Content Standards

Own the product and content standards area, enabling agent efficiency and customer satisfaction through immediate access to curated, centralized and reliable knowledge.

Key Responsibilities

• Define the product vision, roadmap and standards for global knowledge management and content usage.
• Enable faster and more reliable case resolution through curated knowledge, structured validation workflows and centralized content governance.
• Shape requirements for AI-driven article recommendations, multilingual agent support, collaborative feedback and knowledge sharing capabilities.
• Partner with business, service, content, training and technology stakeholders to ensure knowledge assets are accurate, usable and aligned with service expectations.
• Define acceptance criteria, success metrics and operational processes for content quality, lifecycle management and continuous improvement.
• Support rollout and adoption of product/content standards across markets and user groups.

Required Profile

• Experience as a Product Manager, Product Owner or Knowledge Management Lead in customer service, CRM, after-sales support or digital service environments.
• Strong understanding of knowledge management, content governance, content lifecycle processes and service enablement.
• Ability to translate business and agent needs into clear product requirements and delivery priorities.
• Experience working with AI-enabled recommendations or digital knowledge tools is an advantage.
• Strong stakeholder management, structured thinking and communication skills.

Nice to Have

• Experience with Salesforce or similar CRM platforms.
• Experience in contact center environments, customer engagement platforms or after-sales support operations.
• Knowledge of automotive industry processes, international rollout projects or multi-market standardization initiatives.

Benefits

• Remote work
• Food ticket
• Health insurance
• Training and access to certification vouchers
• Work-life balance initiatives
• Referral program
• Birthday off
• Give back day – enjoy a day to give back to society!