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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Property Management Team Lead based in Portugal.
This is a remote leadership role responsible for overseeing end-to-end property management operations across leasing, maintenance coordination, collections, and administrative workflows. You will lead a distributed team of virtual assistants and ensure daily operations run smoothly, efficiently, and in alignment with occupancy and revenue goals. The role requires strong operational oversight, performance management, and the ability to maintain high service standards across multiple property functions. You will act as the key link between frontline execution teams and senior management, ensuring accountability, structure, and continuous improvement. With a strong focus on data, reporting, and process optimization, you will help drive better tenant experience, improved collections, and higher occupancy rates. This position is ideal for someone who thrives in fast-paced operational environments and has hands-on experience in residential property management. It offers the opportunity to lead a remote team while directly impacting portfolio performance.
Accountabilities:
- Supervise day-to-day property management operations, including leasing, maintenance coordination, collections, and administrative activities across a remote team.
- Ensure timely response to rental inquiries and oversee the full leasing lifecycle from lead intake to applications, approvals, and move-ins.
- Monitor and analyze key performance indicators such as occupancy rates, lead conversion, delinquency, and rental collections performance.
- Oversee the posting and management of rental listings across platforms such as Facebook Marketplace, Craigslist, Zillow, and other relevant channels.
- Review and validate guest cards, applications, collections reports, and vacancy reports to ensure accuracy and operational efficiency.
- Coordinate maintenance requests and ensure timely resolution through effective follow-up and vendor coordination.
- Lead, coach, and manage virtual team members, providing daily performance guidance and accountability to ensure targets are met.
- Identify operational inefficiencies and implement process improvements to enhance occupancy rates, collections, and overall tenant satisfaction.
- Serve as the primary operational bridge between frontline teams and upper management, ensuring clear communication and execution alignment.
Requirements:
- Minimum 5+ years of experience in residential, multifamily, or apartment property management.
- Proven experience supervising leasing agents, maintenance coordinators, collections teams, and administrative staff.
- Strong knowledge of core property management functions including leasing, rent collection, renewals, notices, delinquency management, and occupancy optimization.
- Experience managing remote or virtual teams in a structured operational environment.
- Strong analytical, reporting, and organizational skills with attention to operational detail and performance metrics.
- Ability to work U.S. business hours and communicate clearly in professional English.
- Must have a stable remote work setup including a quiet home office, reliable high-speed internet, and backup power.
- Comfortable working with digital tools and property management systems in a remote-first environment.
Benefits:
- Fully remote work arrangement with the ability to work from home full-time.
- Opportunity to lead and manage a distributed operations team in a fast-paced property management environment.
- Exposure to international property management standards and U.S.-based operations workflows.
- Stable long-term employment opportunity in a growing operational team structure.
- Performance-driven environment with opportunities to improve processes and drive measurable business impact.
- Flexibility of remote work supported by structured operational systems and team coordination.
- Opportunity to directly influence occupancy performance, tenant satisfaction, and portfolio efficiency.
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