Quality Assurance Manager

Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey.

We are looking for an experienced Quality and Assurance Manager to join our growing team in Lisbon, supporting the delivery of a major aviation and transportation programme. Working alongside clients, delivery partners and multidisciplinary project teams, you'll play a key role in driving quality excellence, improving performance and ensuring robust assurance processes are embedded throughout programme delivery.

This opportunity offers the chance to work on a high-profile, long-term programme while developing your career within a global consultancy renowned for delivering some of the world's most complex infrastructure projects.

As Quality and Assurance Manager, you will be responsible for maintaining and continuously improving quality management systems, supporting compliance with regulatory and contractual requirements, and helping project teams achieve the highest standards of delivery.

You will work across the programme to identify opportunities for improvement, manage audit activities, analyse performance data and provide practical recommendations that enhance quality, reduce risk and support successful project outcomes.

You’ll be responsible for:

• Managing the implementation, maintenance and continuous improvement of quality management systems.
• Planning, managing and undertaking internal and external audits.
• Producing audit reports and advise teams on improvement opportunities.
• Investigating non-conformances and support root cause analysis and corrective action planning.
• Developing and maintaining quality reporting, dashboards and key performance indicators.
• Reviewing processes, procedures and management system documentation to enhance effectiveness and compliance.
• Supporting management reviews through data analysis and performance reporting.
• Delivering quality-related training, guidance and awareness initiatives.
• Engaging with project teams, stakeholders and supply chain partners to promote best practice.
• Monitoring supplier performance and support the development of quality capabilities across the supply chain.
• Contributing to business improvement initiatives and the adoption of efficient ways of working.
• Supporting sustainability objectives and the transition to net zero carbon delivery.

You’ll need to have:

• You will be a collaborative and proactive quality professional with experience working in complex infrastructure, engineering, transportation or programme environments.

• Experience in a Quality Assurance, Quality Management or Assurance role.
• Experience conducting first and second-party audits.
• Strong understanding of quality management systems and operational controls.
• Knowledge of recognised industry standards and regulatory requirements.
• Experience implementing quality tools, processes and continuous improvement initiatives.
• Strong analytical, investigation and problem-solving skills.
• Excellent written and verbal communication skills.
• Experience engaging and influencing stakeholders at all levels.
• Strong organisational skills and the ability to manage multiple priorities.
• HNC/HND, degree or equivalent qualification in an engineering, infrastructure or related discipline.
• Proficiency in Microsoft Office and quality management software tools.
• Fluent English and Portuguese language skills.
• Passionate about quality and continuous improvement.
• Comfortable challenging constructively and influencing decision-making.
• Naturally collaborative and relationship focused.
• Adaptable and resilient within complex programme environments.
• Detail-oriented but able to see the bigger picture.
• Motivated by delivering positive outcomes for clients and project teams.

Our values

Safety first - Going home safe and well\: We champion a safe, diverse and inclusive working environment, understanding the importance of wellbeing in every team.

Client focus - Deliver on our promise\: We own the quality of deliverables, strategic outcomes and build long term relationships with our clients.

Integrity - Always do the right thing\: We influence positive outcomes within our industry, while always aligning with our compliance obligations.

Create opportunity - For our people to excel\: We champion a continuous improvement culture throughout all activities, inspiring our people and teams to develop. 

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.

We are also open to discussing part time, flexible, and hybrid working options if suitable with-in the role.

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