Quality Manager for On-Demand Transportation Service - Porto, Portugal

Come and work with us.

We are looking for a Quality Manager to join our team.

As a Quality Manager in this project, your daily responsibilities will include:

• Team management: Manage day to day performance of the team.


• Alignment Mastery: Ensure calibration (with the SOT) of the audit process practiced by the team of reviewers for all LOBs supported.


• Business Insights: Drive LOB Quality scores by providing insights and action plan recommendations; Review and release reports outlining LOB quality opportunities; Lead projects/initiatives that can help drive extraordinary customer experience


• Process implementation and change management: Effectively communicate quality processes and changes to relevant partners to ensure understanding and compliance.


• Stakeholder management: Develop and maintain relationships with BPO partner and Uber stakeholders.

To succeed in the role, you will need to have:

• Native or proficient English (minimum C1 English language capabilities)


• Knowledge of French is a strong plus


• Above Average knowledge in using Google Suite tools


• Outstanding written and verbal communication skills


• Effective people management skills to allow teamwork and collaboration of direct reports to achieve a common goal


• Proactive & able to create SMART action plans to resolve issues


• Must hold EU citizenship or valid work permit for Portugal 


• Be a local candidate or willing to relocate to Porto, Portugal


• Availability to work Monday to Friday from 9h to 18h


• Availability to work 100% from our site in Porto

Education and experience.

• Minimum - 2 years Quality Assurance and People Management experience


• Experience in analyzing data & reporting performance


• Should be at least one certified/finalized professional education


• Good performance and behaviors in your current role 

Benefits.

• Competitive wages


• Paid professional training


• Employee discounts


• Private healthcare & dental insurance (after six months of employment)


• Growth opportunities through various development programs


• Fun and engaging company-wide initiatives, including our EverBetter wellness program


• Job stability


• Life-long skills and experience


• Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!