Receptionist (H/M/X)

We believe in creating welcoming, fun and inspiring environments for our guests and team. We pride ourselves on being a team of globally minded, genuinely caring and friendly individuals. It’s these values coupled with our unquenchable passion for service which created the unique culture that is TCH.

We need a Receptionist (rotating schedule) to join our team in Lisboa for a full-time job, 5 days a week.

Job description:

• Maintain a friendly, cheerful and courteous demeanour at all times.
• Use suggestive selling techniques to sell rooms/beds and promote other services of the hostel.
• Assist in registering guests and assigning rooms/beds.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, maintenance & reservations.
• Performs other duties as assigned, requested or deemed necessary by management
• Thoroughly understand and adhere to proper credit, check- cashing, and cash handling

policies and procedures.

• Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
• Maintain the cleanliness and neatness of the front desk area.
• Run the day end / night audit & police report.
• Work closely with the Financial Department to ensure accounting coherence.
• Availability for a rotating schedule.
• Maintain fluid communication with the different departments.
• Answering calls and e-mails.
• Respond to customer queries, concerns and complaints.

Essential studies and experience required:

• Studies in Tourism and/or professional training in tourist accommodation management.
• Proficiency in Microsoft Office (Word, Outlook, PowerPoint…).
• Native Portuguese speaker.
• High level of English is essential.
• Knowledge of other languages would be an asset.
• Knowledge of the MEWS programme highly valued.

Qualities:

• Good team player.
• We are looking for people who are attentive and have excellent customer service skills.
• You are communicative.
• Motivated and committed to your work.

Please send your CV and subject (Receptionist full-time Lisboa).