Receptionist (M/W)

Vermelho Hotel Melides is a luxury retreat nestled in the stunning Alentejo landscape, offering our guests an authentic and truly unique experience. We are committed to delivering exceptional service, creating memorable moments, and ensuring that every guest feels genuinely special.

We are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.

AS RECEPTIONIST

First contact of the client, you are the guarantor of the good stay of the customers.

• You welcome the customer, provide him with all the information on the conditions of the stay, the formalities, the prices, the commodities of the hotel, the products and the possible promotions.
• You ensure the satisfaction of the clients; follow their arrival and their departure and transmit the useful information to the other services.

Its main missions will be to:

• Ensure the physical and telephone reception of the clientele of the hotel
• Carry out check-in and check-out of individual or group clients according to the procedures in force and ensure the accuracy and reliability of the information collected
• Anticipating customer needs, responding to their requests, informing them and advising them
• Promote hotel products (restaurant, room categories)
• Manage invoices and receipts
• Communicate permanently with other services

What we’re looking for:

• Fluency in Portuguese and English (mandatory);

• Knowledge of additional languages is a strong plus;

• Proven experience in a similar role;

• Flexibility and availability regarding work schedules;

• Proficiency in Microsoft Office, especially Excel;

• Organized and methodical approach to tasks;

• A genuine passion for working with people;

• Well-groomed and professional appearance;

• Strong initiative and proactivity;

• Reliable, team-oriented, and with strong attendance record;

• High level of responsibility, professionalism, and attention to detail.

Why join our project?

• A unique team environment with a focus on recognition: We support one another, collaborate, and celebrate together. A positive atmosphere is felt and valued here. Your work will be acknowledged and rewarded — professionally and financially — year after year, achievement after achievement.

• Real growth, in your role or by leading others: We provide development opportunities and take your concerns and long-term goals seriously. We want to be part of your personal and professional journey.

• Human and approachable management: We trust you, we listen, and we give you a voice in a project known for its visibility and commitment to being different.

• Benefits tailored to your needs and the project: Straight shift schedules (no split shifts), respecting your work-life balance. Modern and thoughtfully designed accommodation in a newly renovated building, offering private rooms, bathrooms, optional kitchenettes, Wi-Fi, laundry facilities, all in a clean and well-maintained setting with a prime location.

We offer:

• Competitive salary with potential for growth based on performance.

• Stability in a solid, well-recognized project within the sector.

• Genuine opportunities for training and career progression aligned with your aspirations.

• An inspiring work environment, surrounded by nature and art.

• Accommodation and support services (subject to availability and profile).

• The chance to be part of a soulful brand that values its guests and its team equally.

If you're looking for a place where you can work with purpose, where no two days are the same, and where you can grow while feeling part of something special — Hotel Vermelho Melides is the place for you.

Vermelho isn’t just a colour. It’s a way of living, working, and feeling.