Relationship Manager

Who We Are

The Canada Homestay Network Society is a non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 30 years.

Be part of something that matters! Join a team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families.

About the Relationship Manager position

CHN is currently seeking a Relationship Manager. As a Relationship Manager you have strong relationship-building skills and can problem-solve issues as they arise. A day might see you welcoming new students to their new community, talking to the student’s school or host family about academic or social issues, and discussing Homestay responsibilities with one of our Canadian hosts. Additionally, you will provide support with Host Family visits to ensure CHN continues to provide safe and supportive homes for our international students. As an integral member of our Operations Team, you will be using your strong communication and judgment skills daily, to help build and grow our Homestay network.

This role will act as Relationship Manager support across various regions. While preference will be given to candidates located in Winnipeg, MB, candidates from across Canada are welcome to apply. Depending on the successful candidate’s location, in-person regional support may be required. It is a permanent full-time (40hrs per week) vacant position with an hourly wage between $20.00-$23.00.

Key Responsibilities

• Monitor and manage relationships between internal and external parties



• Support homestay hosts, natural parents, agents, and students in interpreting cultural practices and differences



• Plan and deliver virtual/in-person training to hosts as well as virtual/in-person orientations for hosts and new students




• Available to meet with students, hosts and school partners regularly

• Communicate and maintain accurate records



• Build a supportive local community of host families



• Support student and host family relationships throughout their program in a variety of ways



• Respond to crisis situations in a prompt and caring manner and refer cases to health professionals where appropriate



• Assume custodianship for the local region/community students under the age of 18 as required (up to 100 km)



• Occasional travel amongst the local community and surrounding areas

The successful candidate will have

• At least two years of homestay or related work experience



• One-year Community College Certificate or Diploma



• International experience including hosting students or travelling abroad (preferred)



• Ability to plan events and comfortability with public speaking



• Great judgement and decision-making skills while exercising a high degree of confidentiality



• Ability to work in a fast-paced environment with a potential of high-stress situations



• Exceptional Customer Service skills and experience



• Excellent Word, Excel, Email, and Database skills



• Ability to confidently communicate in English; speaking a second language is an asset
  



• Superior organizational skills and ability to hold yourself accountable while working independently



• Strong ability to develop and maintain relationships with colleagues, clients, and host families.

This role requires the successful candidate to be at least 25 years of age and a Canadian citizen or permanent resident. They will also need to have a full and valid driver’s license with a reliable vehicle that has at least 2 million auto insurance liability coverage and be able to pass a Criminal Record Check and a Vulnerable Sector Check.

How to apply

To view the full scope of this role, please view the complete job description. If you are interested in communicating with cultures from around the world and having a positive and powerful impact on international students during their studies in Canada, please apply with your cover letter and resume.

Applications for this role will be accepted until the position has been filled.