Braga - German-Speaking Customer Service Advisor

Job Description: German-Speaking Customer Service Advisor (Remote - Braga)

Position: German-Speaking Customer Service Advisor
Location: Remote, Braga, Portugal
Industry: Web Services
Language Requirements: Fluent German + B2 English
Prior Experience: Preferred but not required
Salary & Benefits: Competitive salary, career growth opportunities, and more.

Job Overview:
We are looking for a German-Speaking Customer Service Advisor to join our team remotely from Braga. This role involves assisting German-speaking customers with inquiries, resolving issues, and delivering high-quality service related to our web services. While prior experience in customer service is preferred, full training will be provided to the right candidate.

Key Responsibilities:

• Customer Support: Provide excellent customer service to German-speaking clients via phone, email, and live chat.
• Problem-Solving: Respond to customer inquiries, resolve issues promptly, and ensure customer satisfaction.
• Product Knowledge: Stay informed about company products and services to provide accurate and helpful information to customers.
• Order Assistance: Help customers with placing, updating, and tracking orders.
• Technical Support: Provide basic technical support and guidance to customers (training provided).
• Collaboration: Work closely with internal teams to solve complex issues and improve customer experience.
• Customer Feedback: Gather feedback from customers to help improve services and products.

Work Schedule:

• Monday to Sunday: 07:00 AM to 07:00 PM (Rotative Shifts)
• Days Off: 2 rotative days per week

Relocation:

• No relocation support is provided. Candidates should already be based in Braga or willing to relocate at their own expense.

Salary Conditions:

• Meal Allowance: 7.23€ per working day.
• Transport Allowance: Not provided.

Documents Accepted:

• EU ID
• Residence Card
• Manifestação de Interesse
• Visas (under consultation)

Benefits:

• Health Insurance: Available from Day 1 (employee contribution required) and free after 6 months of employment.
• Meal Allowance: 7.23€ net per working day.
• Career Development: Opportunities for advancement within the company.
• Work-Life Balance: Enjoy the flexibility of remote work while being part of a dynamic team.

How to Apply:
If you are fluent in German and English, and eager to be part of an exciting team in Braga, we would love to hear from you! Please submit your resume and cover letter outlining your qualifications and why you would be a great fit for this role.