Business Operations Specialist

Learn about knok

At knok, we dare to lead and humanise the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it, and you can recognise it in every person who embraces this mission.

Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting-edge Patient Journey Engine.

With regular clinical practice as our main source of knowledge, we leverage ready-to-use data to improve care automation and increase financial savings. Since 2015, we have enabled more than 2.5 million clinical interactions in over 12 countries. Our platform is scalable and AI-ready, enhancing the power of data-driven care to deliver better outcomes during all stages of life.

Are you ready to join us in revolutionising healthcare and making a tangible impact on people's lives?

About the Role

We are looking for a Business Operations Specialist to join our Business Operations team. This role involves managing and coordinating the operational implementation of new projects, ensuring successful onboarding and go-live.

The ideal candidate will combine strong organisational skills with the ability to respond effectively to day-to-day operational challenges, while maintaining a structured and empathetic approach.

As an Business Operations Specialist, you will:

• Lead the implementation, onboarding and go-live of new projects
• Manage and oversee operational aspects of ongoing projects
• Create and maintain dashboards and reporting tools to monitor daily activity and performance
• Provide reactive support by addressing operational issues promptly and effectively
• Collaborate with cross-functional stakeholders, ensuring alignment and smooth communication
• Drive structured processes to support operational efficiency and customer success

What makes you a great fit for this journey

• Based in the Óbidos region (mandatory);
• Fluency in Portuguese and English (mandatory);
• Availability for travel (mandatory);
• Proven experience in project management and/or operations management;
• Strong analytical skills with experience in reporting and dashboard analysis;
• Excellent organisational, problem-solving and communication abilities;
• Empathy, adaptability and resilience in handling operational challenges;
• Interest in contributing to impactful projects in the services sector.