Client Service Manager - EMEA (Portugal)

Location: Europe

About Us:

TGM Research is one of the fastest growing and most innovative market research companies, offering valuable insights to businesses across various industries. We are committed to delivering high-quality market research solutions to our clients by connecting them with the right participants through our online panels.

About the Team & Role:

You will be a part of Client Service Team and you will you will play a crucial role in coordinating research projects with internal and external stakeholders to ensure seamless project execution and high-quality data delivery.

If you are a proactive, service-oriented individual with a passion for market research and online panels, we invite you to join our team and help our clients succeed in their research endeavours.

Responsibilities:

• Coordinate the execution of medium to complex research projects, ensuring timely delivery of results.
• Provide full guidance for sampling strategy development and monitor fieldwork performance.
• Monitor project financials and performance metrics, ensuring projects are delivered on time, within budget, and to client expectations.
• Maintain excellent day-to-day communication with internal teams and external clients, advising on potential roadblocks and corrective actions to ensure the best service and client satisfaction throughout the project lifecycle.
• Manage and grow a portfolio of small to medium size client accounts, ensuring client satisfaction, retention, and revenue growth.
• Identify opportunities for account expansion and upselling of additional services, driving incremental revenue generation.
• Participate in lead generation and new business activities, supporting the acquisition of new clients and opportunities.

Qualification:

• 4-5 years of experience in project management within the market research online panel industry
• Proven ability to manage multiple complex projects simultaneously
• Experience working across international markets
• Excellent communication and interpersonal skills
• Fluent English, both speaking and writing; additional European language will be an advantage
• Excellent problem-solving abilities and organizational skills
• Proficiency in using Microsoft Office Suite
• Experience in quote preparation and client management – nice to have

Benefits:

• Fully remote position
• Competitive salary and performance-based bonuses
• Professional development opportunities
• International Team setup
• Flexible Working Policy
• A collaborative and innovative work environment
• Working with newest technologies and using modern tools (including MacBook)
• 21 days of holidays + bank holidays

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