Corporate Travel Agent

Location: Remote in Portugal OR Hybrid in Lisbon (Office Options)

Employment Type: Full-time

If you have GDS experience and a passion for excellent B2B service, this is your opportunity to make a global impact.

What You'll Do (Your Responsibilities)

As a key expert and the primary point of contact for our French-speaking business clients, you will:

• Personalized Support: Provide dedicated and personalized support to business travelers.
• Problem Solving: Proactively resolve travel and technical issues, from simple queries to urgent emergencies.
• Industry Expertise: Stay updated with travel industry knowledge to ensure the delivery of best-in-class service.
• Continuous Improvement: Collaborate with global teams and share essential feedback for the continuous improvement of products and processes.
• Client Relationships: Meet and exceed performance targets while building strong relationships with clients.

What We're Looking For (Your Profile)

To succeed in this role, the following qualifications are mandatory and essential:

• Language Skills: Professional fluency in French (C1+) and English (C1+) is required.
• GDS Experience: Proven experience in using GDS systems (Sabre, Amadeus, or Galileo is mandatory).
• Service Background: A history in customer service, preferably within the travel, tourism, or hospitality sectors.
• Soft Skills: Metrics-driven, with excellent communication skills and a facility for collaboration.
• Technical Knowledge: Familiarity with modern tools (e.g., Gmail, Zendesk, Slack, Salesforce is a bonus).
• Availability: Flexibility to work rotating schedules (Monday to Sunday, between 7 AM and 10 PM).

What You'll Get (Your Benefits)

• Competitive salary + performance-based rewards
• Comprehensive medical, dental & vision plans
• Paid parental & bereavement leave
• Mental health support
• Commuter benefits & connectivity stipends
• A dynamic, international team with career growth opportunities

Ready to elevate your career in corporate travel management?

Apply now and make an impact on a global stage!