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Croatian Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation

icon briefcase Tipo de Emprego : Periodo Integral
icon remote-alt Remote / Work from Home

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Descrição do Emprego - Croatian Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation

Mercier Consultancy MD is delighted to offer a wonderful opportunity for a Croatian Speaking Customer Service Agent for Booking.com, with the added benefit of paid relocation to the picturesque country of Greece. In this role, you will be instrumental in providing top-notch support to Croatian-speaking customers, assisting them with their booking needs and ensuring a smooth and enjoyable travel experience.


Responsibilities

  • Handle customer inquiries in Croatian through various channels, including phone, email, and live chat.
  • Assist customers with the booking process, as well as modifications and cancellations of their reservations.
  • Troubleshoot and resolve issues related to bookings and provide effective solutions to enhance customer satisfaction.
  • Document customer interactions and feedback in the CRM system for reference and continuous improvement.
  • Collaborate with internal teams to ensure swift resolutions of customer issues and maintain a high level of service.
  • Stay updated on company policies, promotions, and products to provide accurate information to customers.
  • Fluency in Croatian (both written and spoken), with English proficiency considered an advantage.
  • Experience in customer service, particularly in the travel or hospitality sector.
  • Exceptional communication skills and a friendly, customer-oriented attitude.
  • Strong problem-solving abilities and the capacity to handle customer complaints with professionalism.
  • Familiarity with CRM systems and online booking platforms.
  • Willingness to relocate and immerse oneself in the Greek culture and work environment.
  • Strong organizational skills and the ability to manage multiple tasks effectively in a dynamic setting.
  1. Competitive Monthly Salary
  2. Fully Paid Relocation Package
  3. Fully Paid Training
  4. Health Insurance
  5. 2 Extra Salaries Per Year
  6. And Much More...
Original job Croatian Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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