Customer Service Associate Mobile Gaming (German & English)

📍 Remote – Candidates must be based in Portugal (EU)
⏱️ Full-Time | 40 hours/week
💼 Permanent Contract
💻 Bring Your Own Device – You must provide your own PC/laptop

✨ Customer Service Associate (German & English) – Remote Portugal

Join Newstel and become part of a growing international team where customer care truly comes first.

This role strengthens our cross-language coverage and requires flexibility, strong communication skills, and enthusiasm for mobile games and tech topics.

Please note: This is a remote role, but candidates must be based in Portugal (EU).

📅 Working Hours & Schedule

● Start date: Between March 23–30
● 40 hours per week (Full-Time, 1 FTE)
● Shift start between 08:00–10:00 CET
● Shift end between 17:00–19:00 CET, depending on business needs and SLA performance
● Weekend flexibility required: Openness to working both Saturday and Sunday, with alternative days off during the week (e.g., Wednesday/Thursday or Thursday/Friday)

If sufficient weekend coverage is achieved, the schedule may later be adjusted to include only Saturday or Sunday shifts, depending on ticket demand.

Flexibility in scheduling is a key requirement for this role.

💬 What You’ll Do

● Provide written customer support in english
● Support German brands when required
● Handle inquiries with professionalism, clarity, and empathy
● Ensure SLA adherence and maintain high-quality communication standards
● Work independently while collaborating closely with the wider team

🎯 What You Bring

Languages:
● Native or fluent German
● Native or fluent English

Skills & Attributes:
● Very strong written communication skills
● Enthusiasm for mobile games and tech-related topics
● Hands-on, independent, and proactive mindset
● Comfortable working in a KPI-driven environment
● Flexible and reliable regarding working hours, including weekends

📌 Experience & Tools

● Previous experience in customer service or a consumer-facing role
● Experience working toward performance targets
● Experience with Zendesk or similar ticketing systems is strongly preferred
● Comfortable using Google or Microsoft productivity tools

🚀 Why Join Newstel?

At Newstel, we combine ownership with collaboration. We value flexibility, quality, and a strong customer-first mindset. You’ll join a supportive, international team where adaptability and performance go hand in hand.

📝 Ready to Apply?

If you’re fluent in German and English, passionate about mobile games and tech, and open to a flexible work schedule, we’d love to hear from you.

Apply now and become part of a team that puts customer experience at the center of everything we do.