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Customer Service Representative

icon building Empresa : Toptalent
icon briefcase Tipo de Emprego : Periodo Integral
icon remote-alt Remote / Work from Home

Número de Aplicantes

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Descrição do Emprego - Customer Service Representative

Position: Customer Service Representative (Danish)

Location: Porto, Portugal

Work model: Work from Home

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

  • Handle inbound calls to assist customers with inquiries
  • Sell products tailored to customer needs
  • Cross-sell and upsell products and associated products
  • Provide customer support for post-booking and booking management
  • Support travel agents with bookings and ensure smooth booking management
  • Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries

    REQUIREMENTS:

    • Native / fluent in Danish (C2) both verbal and written. Fluent in English (minimum B2 level)
    • Previous experience in customer service or sales, preferably in the travel or hospitality industry
    • Strong communication skills with the ability to engage and build rapport over the phone
    • Ability to manage multiple inquiries and provide accurate information efficiently
    • Experience in upselling and cross-selling products or services
    • Customer-focused mindset with a commitment to delivering high-quality service
    • Proficiency in booking systems or travel management tools will be considered as an advantage
    • Strong attention to detail and problem-solving mindset
    • Ability to effectively communicate, both written and verbally
    • Ability to multitask in fast paced environment
    • Working schedule: shift rotation, Monday to Friday: 08:00h - 18:00h, Saturday and Sunday 08:00h - 17:00h

      OFFER:

      • Opportunity to work with a leading global travel & tourism brand
      • Competitive salary with performance-based incentives
      • Professional growth opportunities within the BPO industry
      • Collaborative and supportive work environment
      • Access to exclusive travel perks and discounts
      • And many more!


      To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2


      • Gross €1100 EUR base +7.63/ day € meals
      • 8 May / 29 May
      • No relocation, but can consider candidates from all over mainland Portugal, except Lisbon or Porto, Remote
      • Monday-Sunday, rotating shift. Mon- Fri: 08:00h - 18:00h; Sat- Sun: 08:00h - 17:00h (occasionally you must have availability from 08:00h - 19:00h) Days off: 2 days (rotative). Experience in sales mandatory. Ensure candidate meets mandatory requirements; education degree (minimum 12th grade); clean Criminal Record; a valid work permit, residence card or authorization to work in Portugal; and the language level

      Original job Customer Service Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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