Remote Czech speaking Customer Service Specialist

Location: Braga, Portugal (remote)

Work Setup: Fully remote

Languages Required: Czech and English

Start Date: 7 May 2026

Schedule: Monday to Friday, 08:00–17:00 (weekends off)

Contract Type: Permanent contract (standard conditions apply)

Compensation: Base salary over 14 months

Additional Benefits: €45 monthly complexity bonus (paid over 11 months)

Relocation: Not provided. 

About the Position

Join a Czech-speaking customer service team supporting automotive digital services. In this role, you will assist customers with inquiries related to digital tools and services in the automotive sector, ensuring a smooth and efficient user experience.

Key Responsibilities

Provide support in Czech via digital channels (such as phone, email, or chat)

Assist customers with questions related to automotive digital services

Resolve issues efficiently while maintaining a high level of customer satisfaction

Follow internal processes and escalation procedures

Accurately document all interactions in internal systems

Candidate Profile

Fluency in Czech

Good command of English

Strong communication and problem-solving skills

Customer service experience is an advantage

Comfortable working remotely and independently

Must already reside in Portugal

What You'll Get

Base salary × 14 months

€45 monthly complexity bonus (11 months)

Fixed weekday schedule with weekends off

Remote work setup