Dutch Customer Advisor for Abbott Diabetes Care - Lisbon

Join Mercier Consultancy Europe as a Dutch Customer Advisor for Abbott Diabetes Care in our vibrant Lisbon office! In this vital position, you will provide high-quality support to Dutch-speaking customers, assisting them with inquiries related to Abbott's diabetes care products. Your role will play a significant part in ensuring customer satisfaction by delivering timely and effective solutions. If you're passionate about healthcare and customer service, this is the opportunity for you!

Key Responsibilities

• Provide exceptional customer service and support to Dutch-speaking clients via multiple channels, including phone, email, and chat.
• Address customer inquiries regarding Abbott Diabetes Care products, troubleshooting issues, and facilitating resolutions.
• Document customer interactions accurately to maintain a comprehensive service record.
• Collaborate with colleagues and other departments to enhance customer experience and service delivery.
• Stay informed about Abbott’s product features, updates, and promotional offers to provide accurate support.
• Collect and relay customer feedback to identify trends and opportunities for improvement.
• Engage in continuous training and professional development to enhance product knowledge and customer service skills.

• Fluency in Dutch and English, both written and spoken, is required.
• Experience in customer service or a related support role is highly desirable.
• Strong communication skills with a commitment to delivering outstanding customer experiences.
• Problem-solving capabilities with the ability to handle customer inquiries efficiently.
• Interest in healthcare and familiarity with diabetes care products is a plus.
• Proficient in using customer service software and tools.
• Ability to adapt to a dynamic work environment and manage changing customer needs.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Health Insurance
5. Private Health Insurance
6. And Much More...