Dutch Customer Advisor for NIKON - Lisbon, Portugal

Mercier Consultancy Europe is looking for a Dutch Customer Advisor for NIKON to join our dynamic team in Lisbon, Portugal! In this pivotal role, you will provide outstanding support to Dutch-speaking customers, assisting them with their inquiries and ensuring they have an excellent experience with NIKON's products. If you have a passion for customer service and a keen interest in photography, we want to hear from you!

Key Responsibilities

• Deliver exceptional customer service to Dutch-speaking clients through various channels including phone, email, and chat.
• Answer customer inquiries regarding NIKON's product offerings, troubleshooting issues, and providing effective solutions.
• Document customer interactions accurately to facilitate continuous improvement in service delivery.
• Collaborate with colleagues to share insights and enhance the overall customer experience.
• Stay updated on NIKON products and promotions to provide accurate information to customers.
• Collect and report customer feedback to identify trends and areas for enhancement.
• Engage in ongoing training to improve knowledge of products and customer service techniques.

• Fluency in Dutch and English, both written and spoken, is required.
• Experience in customer service or a similar role is highly desirable.
• Strong communication and interpersonal skills with a commitment to customer satisfaction.
• A proactive approach to problem-solving and customer engagement.
• A genuine interest in photography and familiarity with NIKON products is a plus.
• Proficiency in utilizing customer service software and tools.
• Adaptability to work in a fast-paced environment and handle changing customer needs effectively.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Health Insurance
5. Private Health Insurance
6. And Much More...