Dutch Speaking - Customer Care Agent iGaming in Greece - Relocation Included

Join Mercier Consultancy MD as a Dutch Speaking Customer Care Agent specializing in the iGaming sector! This exciting opportunity is perfect for individuals seeking to relocate to Greece while bringing their customer service skills to a vibrant industry. In this role, you will be the first point of contact for our Dutch-speaking clients, providing them with top-tier support and assistance in the fast-paced world of online gaming.

Key Responsibilities

• Deliver exceptional customer service in Dutch, addressing inquiries and resolving issues via phone, email, and live chat.
• Guide customers through our iGaming platform, offering insights and answering questions about games and promotions.
• Document customer interactions accurately for tracking and feedback purposes in our CRM system.
• Identify and escalate complex issues to appropriate departments for faster resolution.
• Assist in the continuous improvement of customer support processes and policies.
• Stay informed about industry trends and changes to effectively assist clients.

• Fluency in Dutch (both written and spoken) is mandatory; knowledge of English is preferred.
• Prior experience in customer service, particularly in the iGaming or gaming industry, is a strong asset.
• Outstanding communication skills and a customer-focused mindset.
• Ability to work under pressure while maintaining a positive attitude.
• Familiarity with CRM systems and iGaming platforms is advantageous.
• Strong problem-solving skills and the ability to think on your feet.
• Willingness to relocate to Greece and adapt to a new environment.

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...