Dutch Speaking Customer Care for E-commerce Platform in Greece - Paid Relocation

Mercier Consultancy MD is delighted to offer an exciting opportunity for Dutch Speaking Customer Care Representatives to join a leading E-commerce Platform in Greece. This role offers a paid relocation package, allowing you to relocate smoothly and enjoy all that Greece has to offer while delivering excellent service to our customers. If you are passionate about e-commerce and fluent in Dutch, this is the perfect opportunity for you!

Key Responsibilities

• Provide exceptional customer service in Dutch across various channels including phone, email, and live chat.
• Assist customers with order inquiries, returns, refunds, and account management related to e-commerce transactions.
• Work closely with internal teams such as logistics and sales to resolve customer issues efficiently.
• Document customer interactions and maintain accurate records within the CRM system.
• Identify common challenges customers face and provide feedback to improve the customer experience and platform functionality.
• Stay up-to-date with the company’s products, policies, and promotions to provide accurate information.

• Fluency in Dutch (both written and spoken) is essential; proficiency in English is an advantage.
• Previous experience in customer service, especially within e-commerce, is preferred.
• Excellent communication and interpersonal skills with a customer-centric mindset.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Familiarity with CRM systems and e-commerce platforms is desirable.
• Strong problem-solving skills and attention to detail.
• Willingness to relocate to Greece with a fully paid relocation package, embracing a new cultural experience!

1. Competitive Monthly Salary
2. Monthly Bonus
3. 2 Extra Salaries Per Year
4. Fully Paid Relocation Package
5. Fully Paid Training
6. Health Insurance
7. And Much More...