Dutch Speaking Customer Service Agent At Mercier Consultancy Portugal

Mercier Consultancy MD is excited to announce an opening for a Dutch Speaking Customer Service Agent at our office in Portugal. In this role, you will be a vital member of our customer service team, dedicated to providing exceptional support to our Dutch-speaking clients while enjoying the vibrant culture and lifestyle of Portugal.

Responsibilities

• Manage customer inquiries via phone, email, and chat, ensuring prompt and professional assistance for Dutch-speaking customers.
• Share product information and guide clients through their questions related to services and accounts.
• Tackle customer complaints and resolve issues effectively, aiming for complete customer satisfaction.
• Accurately document customer interactions in our CRM system for analysis and continuous improvement.
• Collaborate with team members to enhance the overall customer experience and develop best practices.
• Stay updated on product offerings and company policies to provide accurate and relevant information to customers.

• Fluency in Dutch (both written and spoken); proficiency in English is an advantage.
• Prior experience in customer service or a related field is preferred.
• Strong communication and interpersonal skills, with a passion for helping customers.
• Ability to resolve issues quickly and efficiently while maintaining professionalism.
• Proficient in using CRM systems and office software applications.
• Ability to work collaboratively in a team environment as well as independently.
• A positive attitude and a willingness to engage with a diverse customer base.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Health Insurance
4. And Much More...