Remote Dutch-Speaking CS - Braga

Job Title: Remote Dutch-Speaking Customer Support Representative
Location: Braga, Portugal (Remote)
Industry: Website Technical Solutions
Employment Type: Full-Time (Rotating Shifts)

Compensation & Benefits:

• Competitive salary
• Full health and life insurance coverage
• Career development and advancement opportunities
• Meal allowance
• Transport allowance
• Company-provided equipment (laptop, tools, software)

Work Setup: Work from home in Braga, Portugal
Shift Details:

• Hours: 24/7 rotating shifts, Monday through Sunday (including night shifts)
• Two rotating days off each week
• Shifts rotate between mornings, afternoons, and nights

Language Skills Required:

• Dutch (C2 level required)
• English (Intermediate proficiency preferred)

Position Overview:
We are seeking a motivated Dutch-speaking Customer Support Representative to join our remote team in Braga. This is an exciting opportunity to work in the website technical solutions sector, assisting Dutch-speaking customers with technical inquiries. While experience in customer service or technical support is an advantage, it is not required. We are looking for candidates who are eager to learn and grow with the company.

In this role, you will provide remote technical support to customers, troubleshooting issues, guiding them through challenges, and offering assistance via phone, email, and chat. You will need strong communication skills, the ability to adapt to new situations, and a commitment to delivering excellent customer service.

We provide a comprehensive training program to ensure you’re equipped with the skills needed to succeed. This is a great opportunity to join a dynamic team in a thriving industry, with competitive compensation and career growth opportunities.

Key Responsibilities:

• Deliver exceptional support to Dutch-speaking clients via phone, email, and chat, helping with website-related technical issues
• Troubleshoot and resolve problems with website setup, configuration, or performance
• Assist customers in understanding and using website tools to resolve issues efficiently
• Keep accurate records of all customer interactions and issues in the CRM system, ensuring proper follow-up
• Ensure prompt resolution of issues to maintain high customer satisfaction
• Adhere to processes for troubleshooting, escalating, or resolving issues as needed
• Escalate complex technical problems to appropriate teams or higher-level support
• Provide feedback to management regarding recurring issues and areas for process improvement
• Take responsibility for customer issues, ensuring their resolution in a timely manner and following up when needed
• Protect customer information and comply with data privacy regulations
• Work collaboratively with team members to improve service quality and customer experience
• Stay calm under pressure and manage customer expectations in high-stress situations
• Provide ongoing support and solutions for website-related inquiries, ensuring customers get the most out of the services

Skills & Qualifications:

• Fluent in Dutch (C2 level required)
• Intermediate proficiency in English (B2 level or higher preferred)
• Previous experience in customer service or technical support is a plus but not essential
• Strong technical aptitude and a willingness to learn about website solutions and technical issues
• Excellent communication skills with a customer-focused attitude
• Strong problem-solving skills, able to quickly troubleshoot and resolve issues
• Ability to work independently, maintaining high standards of service remotely
• Capable of multitasking and prioritizing effectively in a fast-paced environment
• High attention to detail and accuracy, even when handling repetitive tasks
• Comfortable working flexible hours, including night shifts and weekends
• EU ID required for employment in Portugal
• Residence card required for non-EU nationals

Additional Benefits:

• Comprehensive health and life insurance from the first day of employment
• Opportunities for career advancement and professional growth
• Daily meal allowance
• Monthly transport allowance to support commuting or other transportation costs
• Flexibility to work from home, providing better work-life balance
• Necessary equipment (laptop, software, etc.) provided to perform your job efficiently
• A collaborative and supportive work environment that encourages your growth and success