French and English Speaking Customer Advisor )

Are you fluent in French and English and passionate about delivering exceptional customer service? Are you ready to start or further your career in one of Europes most vibrant and dynamic cities? If so, we have the perfect opportunity for you!

We are seeking a French and English-Speaking Customer Advisor to join our team in Portugal, working on an exciting insurance project. 

Your Role

As a French and English-Speaking Customer Advisor, you will be the first point of contact for our customers, providing them with personalized assistance, solutions, and guidance regarding their insurance needs. Your responsibilities will include:

• Responding to customer inquiries via phone, email, or chat in a friendly and professional manner.
• Resolving issues efficiently and effectively while maintaining a high level of customer satisfaction.
• Educating customers about insurance policies, benefits, and terms.
• Maintaining accurate records of customer interactions in our database.
• Collaborating with team members to continuously improve customer experience.

What Were Looking For

We value potential and attitude over experience. While prior experience in customer service, insurance, or a related field is a plus, it is not a must. We provide full training and support to help you succeed in your role.

Key qualifications:

• Native or near-native proficiency in French C1 or C2
• Good command of English (training and communication will be conducted in English).
• Excellent communication and interpersonal skills.
• Problem-solving mindset and ability to work in a fast-paced environment.
• Work on Remote in Portugal 

What We Offer

We are committed to taking care of our team members. Here what you can expect:

Compensation and Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive health and life insurance plans.
• Paid holidays and other leave benefits in accordance with Portuguese labor laws.

Career Development:

• Clear pathways for career growth and promotion within the organization.
• Continuous training and upskilling opportunities.