REMOTE FRENCH CUSTOMER SUPPORT IN PORTUGAL

Key Responsibilities

• Provide outstanding customer support to resolve inquiries and issues efficiently.
• Assist customers via multiple channels, including phone, email, and chat.
• Deliver accurate information regarding products and services.
• Handle complaints and escalate issues when necessary.
• Maintain a professional and empathetic attitude towards customers at all times.

Work Schedule

• Monday to Sunday
  • Early shift: 08:00 to 17:00
  • Late shift: 13:00 to 22:00
• Days Off: Rotational (we strive to provide 2 consecutive days off).

Requirements

• Previous experience in customer service (mandatory).
• Experience in the tourism industry is a plus but not required.
• Fluency in French (spoken and written).
• Candidates must already reside in Portugal (North to South).
• Candidates cannot have previously worked for this client in another BPO.

What We Offer

• Fully remote work opportunity.
• Comprehensive training and ongoing support.
• Dynamic and inclusive work environment.