French Speaking Customer Agent - Work In Sofia - Fully Paid Relocation

Mercier Consultancy MD is delighted to offer an exciting role for a French Speaking Customer Agent to join our team in Sofia, Bulgaria, with a fully paid relocation package. This position is perfect for professionals fluent in French who seek to grow their career in an international customer service environment. As a Customer Agent, you will provide exceptional support to our French-speaking customers, ensuring their needs are met promptly and professionally.

Key Responsibilities

• Deliver high-quality customer service in French via phone, email, and chat channels.
• Handle customer inquiries, issues, and complaints effectively to achieve high satisfaction.
• Maintain accurate and detailed records of customer interactions using CRM systems.
• Collaborate with internal teams to enhance service quality and customer experience.
• Stay informed about company products, services, and policies to provide accurate information.

• Fluency in French (both spoken and written) is essential; proficiency in English is a plus.
• Previous customer service experience is preferred, especially in a multinational environment.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Ability to adapt to a new cultural and work environment.
• Proficiency in using computers, CRM software, and digital communication tools.
• Excellent problem-solving skills and a positive, proactive attitude.
• Willingness to relocate to Sofia with full support provided by the company.

• Competitive Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package
• Fully Paid Training
• Private Gym
• And Much More....