German Customer Advisor

Are you fluent in German and passionate about helping customers? Join an international team providing top-quality support to users of a leading tech company. In this role, you’ll ensure customers have a smooth experience, resolving inquiries efficiently and professionally.

Responsibilities

• Assist customers with their online orders, deliveries, payments, and returns.
• Handle sensitive information in accordance with company policies.
• Work closely with internal teams, carriers, and financial institutions to resolve issues.

Proactively identify and escalate complex problems when necessary.
Contribute to maintaining high customer satisfaction across all channels.

• Fluent in German (mandatory) and advanced English.
• Excellent communication and problem-solving skills.
• Ability to work efficiently under pressure while maintaining accuracy.
• Team-oriented mindset and ability to work independently when needed.
• Interest in professional development and performance metrics.

• Remote working model in Portugal continental. 
• Equipment provided for work from home.
• Free private health insurance after 6 months. 
• Meal allowance 
• 14 payments per year.
• Paid training and opportunities for career progression.
• Multicultural team environment.