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German Customer Service Representative DB Partnerships

icon building Empresa : Cbtalents
icon briefcase Tipo de Emprego : Periodo Integral
icon remote-alt Remote / Work from Home

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Descrição do Emprego - German Customer Service Representative DB Partnerships

German Customer Service Representative DB Partnerships

Location: Lisbon (Remote)

Start Date: 14 August 2025

About the Role

Are you passionate about delivering exceptional customer experiences? Join our team as a Customer Service Representative for a renowned German bank partnership! Youll support customers by handling inquiries about bank accounts, partnership benefits, and the rewards programmaking each interaction easy and positive.

Key Details

  • Language Skills: German (C2) & English (min. B2)
  • Contract: Full-Time, Permanent
  • Working Hours: Monday to Sunday, between 07:0023:00 (rotative shifts)
  • Days Off: 2 rotative days per week
  • Work Model: 100% Remote (Work from Home)

What We Offer

  • Base Salary: 1,100 gross/month paid 14 times a year
  • Performance Bonus: 100/month (paid 12 times annually)
  • Sign-On Bonus: 2,000 for all Work-at-Home (WAH) projects
  • Meal Allowance: 7.63 net/day
  • Transport Allowance: Not provided

Your Day-to-Day

  • Handle inbound service-related queries for a German bank account
  • Answer questions about bank partnerships and the rewards program
  • Deliver solutions with a friendly, professional tone
  • Ensure a top-notch customer experience on every call or chat

Requirements

  • Fluency in German (C2) and English (minimum B2)
  • Service-oriented, with excellent communication skills
  • Resident in Portugal or eligible to work remotely from Portugal
  • Comfortable working in shift patterns, including weekends


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