German-speaking Back Office Agent

German-speaking Back Office Agent,  All Genders Welcome Porto,  Open-ended Contract,  Hybrid Work Model

WHO ARE WE?

We are a dynamic and forward-thinking service center supporting one of the leading global insurance providers. As part of a larger international group, our hub in Portugal (with offices in Porto and Lisbon) plays a crucial role in delivering high-quality services across Europe in the insurance and financial services domain. With a multicultural team of over 480 professionals and operations in six languages, we are committed to excellence, innovation, and people-first values.

YOUR ROLE JOIN OUR INTERNATIONAL WARRANTY SUPPORT TEAM

We're expanding our operations in Europe, and our Porto-based team supports an industry leader in automotive warranties. Our mission? To extend high-level warranty and maintenance contract support to clients across multiple European markets, including Germany, Italy, Spain, Portugal, the Czech Republic, and more, coming soon.

As part of our Extended Warranty Management (EWM) team, you'll handle contract-related requests and help ensure the proper management of vehicle repairs and coverage authorizations. You will be working from our modern Porto office with the flexibility of hybrid work.

YOUR MAIN TASKS WILL INCLUDE:

• Managing and reviewing repair requests in accordance with coverage terms
• Assessing eligibility and processing claims
• Communicating with relevant departments via phone
• Analyzing applications and assessing insurability and financial risk
• Issuing decisions to customers and business partners
• Performing administrative follow-up on all processed cases

WHAT WE'RE LOOKING FOR:

• Background in Business Administration, Insurance, Banking, or Public Administration
• Automotive industry knowledge is an advantage
• Strong command of IT tools and digital platforms
• Excellent communication skills,  written and verbal
• Commitment to high-quality service and customer satisfaction
• Fluent in German (C1-C2) and proficient in written English
• At least 6 months of experience in a back-office environment

WHAT WE OFFER:

We believe great work deserves great rewards. Here's what we bring to the table:

• Competitive base salary: 1300-1400 EUR gross/month
• Meal and transport allowances
• Child support benefits
• Comprehensive private health insurance (including family coverage), life & travel insurance
• A hybrid working model balancing in-office collaboration and home-office flexibility
• Extensive career development programs and global mobility opportunities
• A modern and inclusive work environment featuring creative spaces, well-being programs, on-site medical support, and free language courses
• Diverse company events and employee discount platforms

OUR CULTURE & COMMITMENTS:

We are proud to be an inclusive employer where diversity is celebrated. Our team reflects a wide range of backgrounds, cultures, and experiences. We support equal opportunities and are committed to work-life balance through smart, flexible working conditions.

READY TO APPLY?

If you meet the profile and feel excited to contribute to a growing international team, we'd love to hear from you.
Submit your CV, Cover Letter, and Educational Certificates to be considered for this opportunity.