German-Speaking Customer Service

Job Title: Remote German-Speaking Customer Service Representative
Location: Braga, Portugal (Remote Work)
Industry: Website Technical Solutions
Employment Type: Full-Time (Rotating Shifts)

Salary & Benefits:

• Competitive compensation
• Comprehensive health and life insurance
• Opportunities for career advancement and development
• Meal allowance
• Transport allowance
• Company-provided equipment (Laptop, tools, software)

Work Setup: Work remotely from your home in Braga, Portugal
Shift Details:

• Working hours: 24/7 rotating shifts, including night shifts, from Monday to Sunday
• Two days off per week, on a rotating basis
• Shift schedule includes morning, afternoon, and night rotations

Language Requirements:

• German (C2 level proficiency required)
• English (Intermediate proficiency preferred)

Job Summary:
We are looking for a motivated and enthusiastic German-speaking Customer Service Representative to join our remote team in Braga. This role offers the chance to assist German-speaking customers with technical issues related to website services. While prior customer service or technical support experience is a plus, it is not mandatory. We are seeking candidates who are eager to learn, adaptable, and ready to develop within the company.

As a representative, you will provide remote technical support, troubleshoot issues, and assist customers via phone, email, and chat. Excellent communication skills and a focus on delivering customer satisfaction are essential. The ability to quickly adapt to challenges will help you succeed in this role.

We offer extensive training to help you build the skills you need to excel. This is an exciting opportunity to join a growing company in a dynamic industry, with competitive compensation and opportunities for career growth.

Key Responsibilities:

• Deliver top-notch customer service to German-speaking clients via phone, email, and chat, addressing technical website issues
• Troubleshoot and resolve technical problems, including issues with website setup, configuration, and functionality
• Guide customers through the use of website tools, explaining features and resolving problems efficiently
• Record all customer interactions and technical issues in the CRM system for follow-up and future reference
• Ensure customer satisfaction by resolving issues quickly and professionally
• Adhere to company procedures for troubleshooting, escalation, and resolution of issues
• Escalate complex technical problems to the appropriate department or senior support team
• Provide feedback to management about recurring issues and suggestions for improving customer experience
• Take responsibility for customer problems, ensuring timely resolution and follow-up as needed
• Follow data protection policies and maintain confidentiality when handling customer information
• Collaborate with team members to improve processes and customer experience
• Manage customer expectations and maintain composure during high-pressure situations
• Continue to offer support for website-related queries, helping customers maximize their use of our services

Skills & Qualifications:

• Proficiency in German (C2 level required)
• Intermediate English proficiency (B2 or higher preferred)
• Customer service or technical support experience is a plus, but not essential
• Strong technical aptitude and willingness to learn about website services and troubleshooting
• Excellent verbal and written communication skills, with a focus on customer satisfaction
• Strong problem-solving abilities, with the capacity to troubleshoot technical issues
• Ability to work independently while maintaining high service standards in a remote environment
• Ability to handle multiple tasks and customer inquiries in a fast-paced setting
• Attention to detail and accuracy, even with repetitive tasks
• Comfortable working night shifts, weekends, and flexible hours
• EU ID required for employment in Portugal
• Residence card required for non-EU nationals

Additional Benefits:

• Health and life insurance coverage from day one
• Professional development and career advancement opportunities within a fast-growing company
• Daily meal allowance
• Monthly transport allowance for commuting or other travel expenses
• Work remotely, providing a better work-life balance
• Company-provided equipment (laptop, software, etc.) for efficient home office work
• Collaborative, supportive work culture focused on personal and professional growth