Remote German-Speaking Customer Service Representative

Job Title: German-Speaking Customer Service Representative (Remote)
Location: Braga, Portugal (Remote Position)
Industry: Website Technical Solutions
Employment Type: Full-Time (Rotating Shifts)

Compensation & Benefits:

• Competitive salary
• Comprehensive health and life insurance
• Opportunities for career advancement
• Meal allowance
• Transport allowance
• Equipment provided by the company (Laptop, tools, software)

Work Setup: Remote work from home in Braga, Portugal
Shift Information:

• 24/7 rotating shifts, including night shifts, from Monday to Sunday
• Two rotating days off each week
• Shifts cover mornings, afternoons, and nights

Language Requirements:

• German (C2 level required)
• English (Intermediate proficiency preferred)

Job Description:
We are seeking a motivated German-speaking Customer Service Representative to join our remote team based in Braga. This role offers the opportunity to assist German-speaking customers with technical issues related to website solutions. Previous experience in customer service or technical support is beneficial but not required. We are looking for individuals who are eager to learn, adaptable, and interested in growing within the company.

You will be providing remote support, troubleshooting technical issues, and assisting customers via phone, email, and chat. Excellent communication and problem-solving skills are essential, as well as a customer-focused attitude. You will receive full training to ensure you have the necessary skills to succeed in the role. This is an exciting opportunity to join a growing company in a dynamic industry with competitive compensation and room for career growth.

Key Responsibilities:

• Provide outstanding customer support to German-speaking clients via phone, email, and chat, helping with website technical issues
• Troubleshoot and resolve problems related to website setup, configuration, and functionality
• Assist customers in using website tools, explaining features and resolving issues efficiently
• Log all customer interactions and technical issues in the CRM system for proper follow-up
• Ensure prompt and professional resolution of issues to guarantee customer satisfaction
• Follow company processes for troubleshooting, escalating issues, and resolving customer concerns
• Escalate more complex issues to higher-level support or relevant teams
• Provide feedback to management on recurring issues and areas for improvement
• Take ownership of customer issues, ensuring quick resolution and follow-up when necessary
• Maintain confidentiality and adhere to data protection policies when handling customer data
• Collaborate with team members to enhance processes and improve the customer experience
• Manage customer expectations and maintain composure in high-pressure situations
• Continue supporting customers with ongoing technical queries to help them maximize their use of our services

Skills & Qualifications:

• Fluent in German (C2 level required)
• Intermediate English proficiency (B2 level or higher preferred)
• Prior experience in customer service or technical support is an advantage but not essential
• Technical aptitude and willingness to learn about website solutions and troubleshooting
• Excellent written and verbal communication skills, with a customer-oriented approach
• Strong problem-solving abilities with the capacity to address technical challenges
• Ability to work independently and maintain high-quality service in a remote environment
• Ability to manage multiple tasks and customer inquiries in a fast-paced setting
• Attention to detail and accuracy when performing repetitive tasks
• Comfortable working flexible hours, including night shifts and weekends
• EU ID required for employment in Portugal
• Residence card required for non-EU nationals

Additional Benefits:

• Health and life insurance from day one
• Career growth opportunities within the company
• Daily meal allowance
• Monthly transport allowance to support travel expenses
• Flexibility to work remotely, improving your work-life balance
• Company-provided equipment (laptop, software, etc.) to help you work efficiently
• A supportive and collaborative team environment focused on personal and professional development