Remote German-speaking Digital Payments Service Advisor

Remote German-speaking Digital Payments Service Advisor | Portugal

Cross Border Talents is currently hiring German-speaking professionals for a fully remote opportunity within Continental Portugal for a fast-growing international digital payments company.

If you are passionate about customer experience, technology, fintech, and helping businesses grow, this could be a great opportunity to join an innovative global environment while working remotely from Portugal.

Location:
Remote within Continental Portugal

Start Date:
25 June 2026

Contract:
6-month renewable contract

Languages Required:
German: C2 level
English: B2 level

About the Role

As a Digital Payments Service Advisor, you will support merchants and business clients using innovative mobile payment solutions. You will assist customers through phone, email, live chat, and social media while helping resolve inquiries, troubleshooting issues, and improving the overall customer experience.

Main Responsibilities:
Support German-speaking merchants and customers
Handle inquiries via phone, email, chat, and social media
Assist with account setup and troubleshooting
Support customers with payment-related solutions
Collaborate with Sales, Marketing, and Technical teams
Contribute to customer satisfaction and service improvements

Candidate Profile:
Previous customer support or contact center experience is a strong plus
Tech-savvy and comfortable with digital tools
Strong communication and problem-solving skills
Friendly, patient, and customer-oriented mindset
Ability to stay organized in fast-paced environments
Positive and proactive attitude

Schedule:
Monday to Sunday – rotational shifts between 08:00 and 19:00
(possibility of extension until 21:00 depending on business needs)

Days Off:
2 rotational days off

Salary & Benefits:
€1,100 gross/month (14 salaries)
Performance Bonus: up to €50/month
Meal Allowance: €7.63 net/day
Career growth opportunities within an international tech company
Relocation support with onboarding/documentation assistance

Why Join?
Work remotely from Portugal
Join a growing international fintech environment
Develop your customer service and digital payments experience
Work in a multicultural and supportive team
Stable project with international career opportunities

How to Apply:

If this opportunity fits your profile, apply here or send your CV to [email protected]