German-Speaking User Support Coordinator

German-Speaking Customer Service | Remote in Portugal

Are you passionate about travel and ready to help customers plan unforgettable cruise experiences? We’re hiring German-speaking Customer Service & Sales Agents for an exciting opportunity supporting a prestigious project.

This is a remote position, but applicants must reside in Portugal or ready to relocate. Candidates outside this area will not be considered. Please note that relocation packages are not provided.

Position Overview:

• Role: Customer Service Agent (German-speaking)

• Location: Remote in Portugal

Key Responsibilities:

• Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise

• Handle sales inquiries with confidence and professionalism

• Guide clients through available packages, promotions, and upgrades

• Resolve queries and ensure customer satisfaction throughout the booking process

• Upsell services when appropriate to enhance the overall customer experience

• Maintain accurate records of customer interactions and transactions

Required Profile:

• Fluent in German (C1+) and proficient in English (B2+)

• Experience in a customer-focused environment

• Excellent communication and persuasion skills

• Ability to work independently  

What We Offer:

• Opportunity to work from the comfort of your home (regional restrictions apply)

• Join a vibrant, international team in the travel and tourism industry

• Career development and growth in a well-established global client environment

• Full training provided