Hotel Service Representative

Location: Lisbon (Hybrid)
Start Date: April 3, 2025
Schedule: Monday to Friday, 07:00 AM 07:00 PM (rotational shifts)
Work Model: Hybrid 2 days in the office + 3 days remote (after the first 6 weeks on-site training)
Days Off: Saturday & Sunday

Why Join Us?

Are you looking for a dynamic, international work environment where you can utilize your French and English skills while growing professionally? Join our Hotel Purchasing Department as a Customer Service Representative and be part of a fast-paced industry that values customer satisfaction, efficiency, and teamwork.

This is an excellent opportunity to work in one of the most competitive sectors, where you will play a key role in ensuring seamless purchasing operations for a leading hotel chain.

What We Offer:

Salary & Bonuses:

• 900 gross per month (paid over 14 months)

• Monthly Performance Bonus: 150 (paid over 12 months)

• Complexity Bonus: 70 (paid over 11 months)
  Meal Allowance: 7.23 per worked day (net)
  Transport Allowance: 20 per month
  Health Insurance: Provided from Day 1 (100% free after 6 months)
  Hybrid Work Model:

• 6-week mandatory on-site training in Lisbon

• After training: Work from home 3 days/week
  Career Growth & Stability:

• Be part of a well-established international company

• Opportunities for career progression in a high-growth sector

Your Responsibilities:

Assist hotels in managing their purchasing requests, orders, and supplier communications
Provide exceptional customer service via phone and email
Handle inquiries, resolve issues, and ensure seamless procurement processes
Collaborate with internal teams to maintain high service quality
Maintain accurate records and reports

What We Are Looking For:

️ Fluent in French (C1-C2 level)
️ Proficient in English (B2 level)
️ Strong communication and problem-solving skills
️ Previous experience in customer service, procurement, or hospitality is a plus
️ Ability to work in a fast-paced, detail-oriented environment
️ Strong organizational skills and adaptability

Hiring Process:

1️ Application Review
2️ Language Assessment (French & English)
3️ 1-2 Interviews with the Client (French)