IT Operations Specialist

As the IT Operations Specialist, you will be the right hand to our Head of IT. You will play a crucial role in identifying inefficiencies in current processes and implementing improvements to streamline operations. Your role will encompass a diverse range of responsibilities, making this an exciting and dynamic opportunity for IT professionals who thrive in a collaborative and evolving environment.

Key Accountabilities:

• Process Improvement: Identify inefficiencies in current processes and implement improvements to streamline operations.
• Documentation Management: Establish and maintain comprehensive documentation standards, ensuring all processes and projects are well-documented.
• Project Coordination: Oversee project timelines, ensuring that milestones are met and that the team stays on track.
• Vendor Management: Handle negotiations and communications with external vendors, ensuring that the team gets the best deals and services.
• Compliance and Security: Ensure that all IT processes and systems comply with relevant regulations and security standards.
• Stakeholder Communication: Act as a liaison between the IT team and other departments, ensuring clear and effective communication.
• IT and Business Process Oversight: Oversee IT processes and business processes to ensure alignment with organizational goals and objectives.
• ERP Implementation Support: Provide support for ERP implementations, including gathering business needs and ensuring successful integration with existing systems.

Education: 

• Bachelor’s degree in information technology, Computer Science, a related field or proven experience.

Experience: Minimum 2 years relevant experience in the field.

Skills/knowledge/behavioural competencies:

• Stellar communication skills, both written and verbal, enabling you to relay complex technical concepts with clarity and patience.
• Thrive in an ever-evolving landscape, readily embracing new technologies and adapting your strategies to overcome challenges.
• A natural collaborator who can effectively partner with individuals from various backgrounds, contributing to a cohesive team dynamic.
• Display a proactive approach to tasks, taking ownership of challenges and following them through to successful resolution.
• Exhibit an unquenchable thirst for knowledge, eager to learn and share insights within a supportive, knowledge-sharing environment.
• Empower your colleagues by adopting a customer service mindset, ensuring their experience with IT support is positive and constructive.
• Maintain composure under pressure, demonstrating resilience in the face of challenges while maintaining a positive outlook.

Work Location:

• 2 days a week in our brand new office in Porto, with monthly travel to other Moonlake hubs in Zug, Cambridge and US.

An exciting job opportunity awaits you!

MoonLake is a dynamic and innovative company pushing the boundaries of possibility, and we are looking for passionate individuals to join our stellar team.

What we offer:

Learning Environment: An opportunity to learn and grow alongside experienced professionals in a supportive and innovative biotech environment.

Impactful Work: Contribute to groundbreaking projects that have the potential to transform global healthcare.

Flexibility and Balance: Work remotely/hybrid, enjoying a healthy work-life balance while making meaningful contributions to our team.

Career Growth: A clear path for career progression, with the chance to take on more responsibilities as you develop your skills.


Our Core Values

We look for potential MoonLakers that embody our three core values that drive our pursuit of excellence: 

We do Stellar Science: We aspire to create novel therapies that elevate treatment horizons, with innovative science, and high quality, always.

We go beyond: We aspire to be positively disruptive in our field, and bold in the way we challenge the norms and each other.

We unlock value: We aspire to create long-term value for investors and communities.