Remote Italian speaking Customer Support Advisor in Portugal!

Cross Border Talents is looking for Italian speakers to work remotely in a Customer Support Advisor - Technical - Sales position in Portugal!

Language

Italian (Native) + English (solid B2) 

Key Responsibilities

• Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers.
• Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.
• Customer Service: Deliver high-calibre customer service for post-sales requests including delivery, warranties, and refunds.
• Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
• Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.
• Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products. 

Candidate Profile

• Excellent communication skills coupled with empathy and team spirit 
• Tech-savvy
• Previous experience in Customer Service (preferable)
• Previous experience in sales is a plus 
• Availability to work on rotational shifts

Benefits

• Salary ConditionsBase salary (gross):1050 euros x 14
• Performance bonus (gross): up to 225
• Health insurance: Since day 1 upon monthly payment - Free after 6 months of contract
• Schedule: Monday till Saturday (including bank holidays): 08:00 to 19:00 (Rotational shifts)Days Off: Sunday + 1 rotational day
• Type of contract: 6 months with the possibility of renewal
• Working remotely