Italian-Speaking Customer Experts for an International Airline - Work In Greece

Mercier Consultancy MD is delighted to offer an exciting opportunity for Italian-Speaking Customer Experts to join our team supporting an international airline in Greece. As a Customer Expert, you will provide exceptional assistance to Italian-speaking passengers, ensuring a smooth and positive travel experience.

Key Responsibilities

• Deliver outstanding customer service to Italian-speaking airline passengers through phone, email, and chat communication channels.
• Assist customers with flight bookings, itinerary changes, baggage inquiries, and other travel-related requests.
• Handle customer complaints and provide timely and effective resolutions to enhance customer satisfaction.
• Maintain detailed and accurate records of customer interactions using CRM software.
• Collaborate with internal teams to address complex customer issues and improve service delivery.
• Stay updated on airline policies, travel regulations, and current industry trends to provide accurate information.

• Fluency in Italian (spoken and written) is mandatory; proficiency in English is a plus.
• Previous experience in customer service, preferably within the airline or travel industry.
• Excellent communication, problem-solving skills, and a customer-centered approach.
• Ability to work effectively in a fast-paced, dynamic, and multicultural environment.
• Familiarity with CRM systems and digital communication tools.
• Willingness to relocate and work in Greece.
• Strong organizational skills and attention to detail.

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...