Remote Italian-speaking Technical Customer Specialist

Remote Italian-speaking Technical Customer Specialist | Continental Portugal

Cross Border Talents is currently hiring Italian-speaking professionals for a fully remote opportunity within Continental Portugal for a globally recognized technology brand.

If you are passionate about customer experience, technology, communication, and working in an international environment, this could be an excellent opportunity to grow your career remotely while joining one of the leading tech-focused projects in the market.

Location:
Fully Remote within Continental Portugal
(From Coimbra to the South of Portugal)

Start Date:
2 July 2026

Contract:
Initial 6-month contract with strong possibility of renewal

Languages Required:
Italian: Native/C2 level
English: B2 minimum

About the Role

As a Technical Customer Specialist, you will support customers through phone, email, and chat while helping resolve technical and post-sales inquiries in a professional and customer-oriented way.

This role combines:
Customer Support
Technical Assistance
Post-Sales Support
Inbound Customer Guidance

You will work in a dynamic international environment where communication skills, empathy, problem-solving, and customer satisfaction are highly valued.

Main Responsibilities:
Handle inbound customer requests via phone, email, and chat
Support customers with deliveries, refunds, warranties, and technical questions
Provide professional and solution-oriented customer support
Maintain high customer satisfaction standards
Support inbound customer guidance and product-related assistance
Use CRM systems and internal tools efficiently
Accurately manage customer information and case updates

Candidate Profile:
Previous experience in Customer Service is preferred
Experience in sales or tech support is considered a strong plus
Strong communication and interpersonal skills
Customer-oriented mindset with empathy and patience
Tech-savvy and comfortable learning new systems
Ability to work in a fast-paced environment
Problem-solving mindset and attention to detail

Working Schedule:
Monday to Saturday
Rotational shifts between 08:00 and 19:00

Days Off:
Sunday + 1 rotational day off

Salary & Benefits:
Base Salary: €1,024 gross/month (14 payments)
Performance Bonus: up to €225 gross/month
Meal Allowance: €7.23/day
Health Insurance from Day 1
Fully remote setup within eligible regions of Portugal

Important:
Candidates must already have Portuguese work authorisation or EU citizenship.

Why Join?
Work remotely from Portugal
Join an international technology-focused environment
Develop your customer service and tech support career
Gain experience with a globally recognized brand
Stable project with growth potential

How to Apply:

If this opportunity fits your profile, apply here or send your CV to [email protected]