Network Service Coordinator

At DBServices, we design, develop, and support cutting-edge digital platforms that drive innovation for leading companies across ITC, Banking, Retail, Government, Healthcare, and other industries in Europe and the Americas. Our expertise empowers businesses to grow, adapt, and lead in dynamic markets.

Trusted by industry leaders like Worten, Sonae, Edenred, Natixis, Farfetch, Glintt, Efacec, Segurança Social, and McDonald's, we deliver solutions that make a real impact.

Join us and be part of a global team that’s shaping the future of digital transformation.

Tasks 

• Coordinate the resolution of Major Network Incidents, acting as a key point of contact between internal teams and external service providers. 
• Monitor the performance of LAN and WLAN services, ensuring availability, quality, and timely issue resolution. 
• Support the implementation and governance of ITIL processes for Incident, Change, and Problem Management. 
• Work closely with global vendors and telecom providers (e.g., Cisco, Juniper, Microsoft, Zscaler, Broadcom, Accenture, AT&T, Verizon, Deutsche Telekom) to track progress, escalate issues, and follow up on actions. 
• Assist in the application of SIAM (Service Integration and Management) practices to ensure effective collaboration among multiple suppliers. 
• Contribute to service reporting by collecting operational data and generating reports on KPIs and SLAs. 
• Support risk identification, capacity planning, and continuous service improvement initiatives.
• Collaborate with Project Managers and Engineers in network upgrades, changes, and new service deployments.

Requirements

• 5+ years of experience in network operations, service coordination, or similar roles in a multi-vendor environment. 
• Strong knowledge of LAN, WLAN, and enterprise connectivity services. 
• Familiarity with ITIL and SIAM frameworks. 
• Hands-on experience with network solutions and tools from Cisco, Juniper, Microsoft, Zscaler, Broadcom, etc. 
• Experience coordinating with telecom and managed service providers (e.g., AT&T, Verizon, Deutsche Telekom). 
• Preferred certifications: ITIL Foundation, Six Sigma, PMP or equivalent. 
• Strong communication and stakeholder coordination skills.
• Fluent in English and Portuguese (spoken and written). 
• Must be located in Portugal for remote work eligibility.
  
  

Benefits

At DBSPT you will find:

• Collaborative Environment: We value a sense of community where ideas are shared, and achievements are celebrated as a team.
• Global Connection: An opportunity to interact with people from different countries and cultures, expanding your network and worldview.
• Physical Health Support: Through Wellhub (Gympass), we offer resources and programs focused on your physical well-being.
• Mental Health Care: Team Care provides initiatives and actions to support your emotional and mental balance in daily life.

PJ - 15-16k BRL
CTI - 1300 EUR