Operations Business Unit Manager

Location: Hybrid Porto, Portugal
Contract Type: Permanent (Open-ended)

About the Role

An established international service center in the insurance sector is seeking a highly motivated and experienced Operations Business Unit Manager to lead and support operational teams. This role combines leadership, strategic oversight, and people management to deliver high-quality service to internal clients across Europe. You will play a key role in driving performance, improving processes, and ensuring employee engagement in a multicultural environment.

Main Responsibilities

• Support team leaders in achieving operational goals in line with KPIs and service level agreements

• Oversee performance monitoring, workforce planning, and technical resources allocation

• Lead, coach, and develop staff to foster engagement, well-being, and productivity

• Promote a respectful, inclusive, and collaborative work culture

• Contribute to continuous improvement initiatives and organizational transformation

• Ensure proactive risk identification and resolution related to service delivery

• Align operations with business strategy and internal client expectations

Requirements

• Higher education (Master's or MBA preferred)

• Proven experience in managing teams in complex service or operations environments

• Strong background in KPI tracking, budgeting, and service delivery frameworks

• Excellent interpersonal and leadership skills

• Ability to motivate cross-functional teams and handle change effectively

• Fluency in French C2 (mandatory)

• Fluency in English C1 (mandatory)

• Knowledge of the automotive or insurance industry is a strong advantage

Whats Offered

• Competitive salary and benefits package

• Meal, child, and flexible benefit allowances

• Private health insurance (including spouse and children), life insurance, and travel insurance

• Hybrid working model office presence in Porto with flexible remote days

• Free language courses, access to creative and wellness spaces

• Internal mobility and international career development opportunities

• A diverse, people-first culture focused on respect, growth, and well-being

What Youll Find Here

• A multicultural environment with multiple nationalities

• A strong culture of diversity, inclusion, and belonging

• A modern workspace designed to support collaboration and mental health

• A company that values work-life balance, employee autonomy, and recognition

How to Apply

If this opportunity matches your experience and aspirations, we would love to hear from you!

Please submit your CV,  to be considered for the next stage of the recruitment process.