Polish Speaking Backoffice Agent - Only Emails - Work In Sofia, Bulgaria

Mercier Consultancy MD is looking for a Polish Speaking Backoffice Agent to join our dynamic team in Sofia, Bulgaria. This position focuses exclusively on email correspondence, providing a vital support role for our clients. As a Backoffice Agent, you will play a key role in ensuring that customer inquiries are handled efficiently and professionally.

Responsibilities

• Respond to Polish-speaking client emails promptly and accurately, addressing their inquiries related to services and products.
• Collaborate with other departments to gather information and resolve issues effectively.
• Maintain organized records of email communications to ensure seamless follow-up and quality service.
• Identify trends in customer inquiries and report feedback to improve processes.
• Assist in ensuring that all responses adhere to company policy and maintain high standards of quality and professionalism.

• Fluency in Polish (both written and spoken); English proficiency is an asset.
• Experience in a backoffice or administrative support role is advantageous.
• Strong written communication skills with attention to detail.
• Ability to work independently and manage multiple email inquiries efficiently.
• Proficient in using email platforms and CRM systems.
• Self-motivated and capable of working in a fast-paced environment.
• Willingness to learn and adapt to new processes and tools.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Accommodation Bonus
4. Monthly Performance Bonus
5. Fully Paid Training
6. Health Insurance
7. And Much More...