Polish Speaking Player Support Specialist For Riot Games - Work In Bulgaria

Mercier Consultancy MD is thrilled to offer an incredible opportunity for a Polish Speaking Player Support Specialist for Riot Games, to be based in beautiful Bulgaria. This role is a perfect fit for those who are passionate about gaming and thrive on helping players enhance their gaming experience. You will be the first point of contact for Polish-speaking players, assisting them with their inquiries and ensuring a high level of satisfaction with Riot Games' titles.

Key Responsibilities

• Provide exceptional player support to Polish-speaking customers through various channels, including chat, email, and phone.
• Assist players with game-related inquiries, technical issues, and account management.
• Resolve player concerns promptly and effectively, ensuring a positive gaming experience.
• Document player interactions and feedback accurately to contribute to continuous improvement.
• Collaborate closely with game developers and community teams to provide player insights and feedback.
• Stay updated on game titles, features, and industry trends to offer informed support.

• Fluency in Polish (oral and written) is essential; proficiency in English is advantageous.
• Previous experience in customer support or player support roles is preferred, ideally in the gaming industry.
• Strong understanding of gaming culture and familiarity with Riot Games' titles is a plus.
• Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
• Ability to troubleshoot technical issues and provide clear solutions to players.
• Strong organizational skills and ability to manage multiple inquiries simultaneously.
• Willingness to relocate to Bulgaria and adapt to a new environment.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. Monthly Accommodation Bonus
5. Fully Paid Training
6. Health Insurance
7. Monthly accommodation bonus