Portuguese Speaking Customer Service for E-commerce in Greece - Paid Relocation

Join Patrique Mercier Recruitment JP in the beautiful country of Greece as a Portuguese-speaking Customer Service Representative for a leading e-commerce platform! This exciting opportunity comes with paid relocation, giving you the chance to live and work in a vibrant environment while assisting customers with their online shopping experience. In this role, you will handle inquiries, provide support, and resolve issues for Portuguese-speaking clients, ensuring they enjoy a seamless shopping experience. If you are passionate about customer service and are eager to embrace a new adventure, we want to hear from you!

Responsibilities

• Provide outstanding customer service to Portuguese-speaking clients via phone, email, and live chat.
• Address customer inquiries related to orders, product information, and shipping details efficiently.
• Resolve customer issues and complaints with a focus on achieving high satisfaction levels.
• Document all customer interactions accurately in the company’s CRM system.
• Stay informed about the e-commerce platform’s offerings and policies to provide accurate assistance.
• Collaborate with team members to enhance and streamline the customer service process.
• Participate in training sessions to keep up with product knowledge and service enhancements.

• Fluent in Portuguese, both written and spoken; proficiency in English is required.
• Exceptional communication and interpersonal skills with a strong customer-oriented mindset.
• Ability to thrive in a fast-paced, dynamic work environment.
• Excellent problem-solving skills and attention to detail.
• Previous experience in customer service, especially in e-commerce, is preferred.
• Familiarity with CRM systems and customer support platforms.
• A positive attitude, adaptability, and enthusiasm for helping customers.

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive (Greek) monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.