Portuguese Speaking Customer Service for Hospitality & Tourism industry

Patrique Mercier Recruitment FR is delighted to offer an exciting opportunity for a Portuguese Speaking Customer Service Representative in the Hospitality & Tourism industry. This role is ideal for passionate individuals who thrive in dynamic environments and are dedicated to providing outstanding service to Portuguese-speaking guests and clients.

Responsibilities

• Deliver exceptional customer service to Portuguese-speaking clients across various communication platforms, including phone, email, and chat.
• Assist customers with reservations, inquiries about services, and provide detailed information about hospitality offerings.
• Handle customer complaints and feedback professionally, ensuring a positive experience for all guests.
• Collaborate with internal teams to address customer needs and streamline service delivery.
• Maintain a comprehensive understanding of company services, policies, and industry trends to assist clients effectively.
• Document all customer interactions and keep precise records for service enhancement.
• Foster lasting relationships with clients to encourage repeat business and loyalty.

• Fluency in Portuguese and English, both written and spoken.
• Experience in customer service, preferably in the hospitality or tourism sector.
• Strong communication and interpersonal skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Excellent problem-solving abilities and a focus on customer satisfaction.
• Familiarity with booking systems and customer service software.
• Detail-oriented with strong organizational skills.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks