Portuguese Speaking Customer Service for Logistics & Supply Chain industry

Patrique Mercier Recruitment FR is delighted to announce an exciting opportunity for a Portuguese Speaking Customer Service Representative in the Logistics & Supply Chain industry. This position offers a chance to be part of a dynamic team that is dedicated to providing exceptional service to Portuguese-speaking clients involved in logistics operations.

Responsibilities

• Deliver high-quality customer service to Portuguese-speaking clients through various channels including phone, email, and chat.
• Assist customers with inquiries regarding shipping, tracking, and logistics solutions.
• Coordinate with internal teams to resolve any logistical issues and ensure timely deliveries.
• Keep clients informed about the status of shipments and any potential delays.
• Document all customer interactions and maintain accurate service records for quality assurance.
• Provide solutions and support to enhance customer satisfaction and loyalty.
• Stay updated on industry trends, company services, and policies to offer effective assistance.

• Fluency in Portuguese and English, both written and spoken.
• Experience in customer service, preferably within the logistics or supply chain sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and capacity to handle operational challenges.
• Familiarity with logistics operations and supply chain principles is a plus.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills and the ability to multitask.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks